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Calling Telehealth Ontario

How and When to Phone this Free Health Service


Female nurse talking on phone
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Telehealth Ontario: 1-866-797-0000

• In an emergency, always dial 911

Telehealth Ontario is a free service provided by the Ontario Ministry of Health and Long-Term Care that allows Ontario residents to speak to a Registered Nurse with their medical questions any time of the day or night. It's designed to provide quick answers, information and advice. This could be when you're sick or injured but aren't sure if you need to see a doctor or can treat the situation at home. It may also be questions you have about an ongoing or previously diagnosed condition, or general questions about nutrition, sexual health or healthy lifestyles.

What the service does not do is replace a doctor's visit for an actual diagnosis or prescription, and it certainly does not replace having a family doctor you can build a relationship with. Also Telethealth Ontario is not intended to provide emergency support - call 911 to have an ambulance or other emergency response sent out and to get emergency first aid instructions by phone.

More About the Telehealth Ontario Phone Number:

Ontario residents can call Telehealth Ontario at 1-866-797-0000.

The service is available in French as well, and the nurses can connect to translators in 110 languages.

TTY users (teletypewriters) can call the Telehealth Ontario TTY number at 1-866-797-0007.

What to Expect When you Call:

An operator will ask you about the reason for your call and take down your name, address and phone number. You do not need to provide a health card number. If a Registered Nurse is available immediately you'll be connected, but if all the lines are busy with other callers you'll be given the option of waiting on the line or getting a call back.

If you've indicated that you have a health problem, as soon as you speak to the nurse they will ask a few standard questions to ensure that it is not an emergency situation. You will then be able to speak to them about whatever problem or question you have called for.

Telehealth Ontario Tips:

  • Have paper and a pen when you phone to make notes throughout your conversation.

  • Be prepared to keep your phone line free for awhile after you phone in case the lines are busy and they need to call you back (In my experience, the return call came within fifteen minutes).

  • Remember that the nurse you are speaking to has no access to your medical history so you should be prepared to provide specifics, such as medications you are currently taking.

  • Similarly, the information you provide to Telehealth won't be added to your medical records, and they won't contact your doctor for you. Remember to repeat everything you told the Telehealth nurse if you later go to your doctor or a walk-in clinic for a diagnosis.

Article source and further information: Telehealth Ontario webpage - Ontario Ministry of Health and Long-Term Care

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